Chris O'Donnell - Helping dentists grow, one practice at a time
RSS Follow

Delivered by FeedBurner

Recent Posts

Superheroes Saving Lives!
The Experience
Increase your patient flow in 60 minutes a month!
3 Reasons why your staff leaves
Where does the time go?


Bill Parcels
Case Acceptance
Customer Service
Digital Radiography
Gordon Ramsay
John Elway
Mark Messier
Michael Jordan
Newsletter Marketing
Patient Service
Phil Jackson
Practice Growth
Practice Management
sales, opportunity, dental, case acceptance
Social Media
staff retention
team motivation
powered by

My Blog

Family Dentistry What does this mean? Part 2:

Why do you need these details about your patients? Do your patients really notice if you remember these details? If you write down these details will it be considered genuine? How does this affect how my office directly?

All good questions.  I think a more appropriate question is "why not"?Why not learn more about your patients?  How can it hurt you if you know when their anniversary is?  I believe it can't.  \

Imtiaz Manji (one of dentistry's best thinkers) just posted his thoughts on this, which ironically came out the same day as my last blog post on the subject.

John C Maxwell said the now iconic phrase "People don't care how much you know until they know how much you care." This is why the details are imperative.

The easiest place to start to gather details is in your practice management software. Almost everything you need is right there, provided you and your staff input information correctly. I recommend Eaglesoft. Not only can it provide the integration for almost every technology you'll need in the future. It also has the best reports available in the market.

When you go into your Eaglsoft, click on reports, then patients, then patient analysis report. You should come up with something like this.

Other softwares may have a similar report.

Ok. Now what? 

This report tells you a lot about your patients. You now know more than half or your patients are women. Over sixty percent of your patients are between the ages of 20 and 50. You also know where they live.

You can carry magazines that cater to that specific demographic. You now know you want cosmetic procedures playing on your Smile Channel in the reception room rather than the nuts and bolts of dentistry. Keep track on some current events in your patients' town. You can use all of this information to talk to your patients about something more than the weather. You now cater what you offer to your exact patient. Your patients will trust you more, and feel much more comfortable in your office.

You just made your patients feel more at home, without even speaking to them. This is the start of a great thing.

What's next? How to get details when they are in the chair.

23 Comments to Family Dentistry What does this mean? Part 2::

Comments RSS
Nottingham cosmetic dentist on Friday, November 30, 2012 8:08 AM
Your blog is very useful and provide tremendous facts about politics. It going to change the way one think by a sharp angle.
Reply to comment
fake rolex watches on Monday, April 15, 2013 5:33 AM
I cant believe what I see this excited news! I'm so happy to get that your great website is welcome. Hopes you also like:replica omega watches uk and replica breitling watches !Thank u.

manhattan orthodontist on Tuesday, May 07, 2013 8:27 AM
Hello there! I must tell you the blog post is really good and the points which you share about the family dentistry is just awasome. It is very informative. I want to mention one thing that I like the way you write the post to the point. I really appreciate and keep writing!

naperville dentistry on Friday, February 15, 2013 8:07 AM
The process of repairing our damaged tooth, hiding the exposed root or looking beautiful is known as bonding. A cosmetic dentist in new york performs all the cosmetic dentistry procedures mentioned in this article.
Reply to comment

dentist surrey on Wednesday, February 20, 2013 1:52 AM
Thanks for mentioning such points about the patient records and the information should be input-ed correctly.Keep sharing more such information.
Reply to comment

Dentist Langley on Wednesday, February 20, 2013 2:25 AM
Analysis report should always be maintained to track all the records and it is specially needed to trace patients history.Keep blogging.
Reply to comment

Dentist Langley on Thursday, February 21, 2013 12:29 AM
I appreciate your effort in writing this blog and sharing it with all the people.If you are a doctor then you should be aware of your patients.
Reply to comment

Dentist in Rockville on Friday, April 05, 2013 7:27 AM
Thanks for sharing such a nice and quality blog with us.What a great information you shared with us.Very nice job you did.
Reply to comment

all-new shows the advantage of pandora uk sale Gayle Armando on Friday, June 28, 2013 11:03 AM
The Simple lines external form and cascading stiching color mix of and the practical Pandora Bangle With Glass Beads And Silver Charms PABL1811 excellent . apiece is finish most , each details is incomparable . despite how a style exchange , pandora jewelry is fashionable people 's good selection .The pandora outlet is different from a conventio
Reply to comment

Replica Rolex Uhr on Friday, November 01, 2013 9:37 AM
Unmittelbar vom Haupteingang in , haben eine Art aufgekl盲rter Gef眉hl , dunkel gelbes Licht , sieht sehr elegant, Theke und Boden sind hell und sauber wie neu , haben eine gute Shopping-Umfeld .
Reply to comment

Anonymous on Wednesday, October 25, 2017 2:37 AM
Reply to comment on Wednesday, October 25, 2017 2:40 AM

topaussiewriters on Wednesday, October 25, 2017 2:40 AM

loemrntdherid1 on Thursday, May 17, 2018 4:11 AM
I have to say that the information here was the most complete that I found anywhere. I am definitely bookmarking this to come back and read later.
Reply to comment

Online Civil Engineering Homework Help on Wednesday, June 13, 2018 1:25 AM
My Friend Recommended This Blog And He Was Totally Right Keep Up The Fantastic Work!
Reply to comment

Stephen on Monday, June 25, 2018 4:45 AM
I want more similar topics about this post for increase our knowledge, i hope you will soon share your next post. Thanks for sharing this post. camping tarp
Reply to comment

best folding gymnastics mats on Wednesday, June 27, 2018 2:16 AM
Your article is awesome and well written. So good to find somebody with some original thoughts on this subject. Please keep on sharing with knowledgeable material.
Reply to comment

purchase quality rubber roofs online on Tuesday, July 17, 2018 6:10 AM
I am reading the whole content of in the blog is very interesting and informative for me. I am appreciate in the work. Thanks for sharing in the information.
Reply to comment

Dwayne on Tuesday, October 02, 2018 1:48 AM
Fantastic post here.Good information about family dentistry What does this mean? Part 2. Thanks and carry on sharing it. Buy a variety of Garage Racking on
Reply to comment

Hadai on Tuesday, November 27, 2018 5:09 AM
Glad to read about this blog. The stories you share on this site are worth to read. online multiplayer zombie games mmorpg
Reply to comment

harry on Thursday, December 27, 2018 8:30 AM
Great post, the subject is extremely useful and informative for me. Keep doing the good work. demand of Die Cut Vinyl Stickers
Reply to comment

create invoice forms on Thursday, January 10, 2019 2:56 AM
Your blog posts are more interesting and informative, we read blog content and got useful rare information, keep it up.
Reply to comment

Jone Smith on Tuesday, January 22, 2019 7:05 AM
When i came to your your website and read your blog who is written about a patients record. There are many people who are suffering in some disease and for better health moved to another country. So, for this he find best travel service so you are looking for best services and want to travel easy then for this i would suggest to you can easily adopt this reliable emirates airline flight
Reply to comment

Add a Comment

Your Name:
Email Address: (Required)
Make your text bigger, bold, italic and more with HTML tags. We'll show you how.
Post Comment
Website Builder provided by  Vistaprint