Chris O'Donnell - Helping dentists grow, one practice at a time
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3 Reasons why your staff leaves












Staff turnover. Every four months you need a new assistant. Your front desk seems like the line at the grocery store, just keep moving through. An expected cost of doing business...? I don't think it should be. Let's look at what you can do to stem the tide of staff turnover.

1. Responsibility: What do you expect of your staff? Do they have a laundry list of details that they are responsibe for? Are you sure? Most of my clients seem to get frustrated over things that their staff may not know is wanted of them. It can be related to someone getting frustrated when dishes are left in the sink. You left them in the sink, but no one ever told you that they would prefer if the dishes are put in the dishwasher. Make sure your staff members know their roles.
 
2. Direction: Does your staff know how you want each job done? Do they know you like when the suction is up close to the bur rather than along facial? Train them to do it your way. You cannot expect them to walk in knowing how you like your coffee. Show them the way.
 
3. Accountability: You gave them their duties, you trained them how to do it. Now they need to know how they are doing. This can only be done after the first two steps are completed. Many dentists hold their staff accountable way before they know the ropes. Before you say "They should know how to do that!" Make sure they are trained to to do just that. If the answer is yes, good for you, if not, go back to step one.

17 Comments to 3 Reasons why your staff leaves:

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Many dentists hold their staff accountable way before they know the ropes. Before you say "They should know how to do that!" Make sure they are trained to to do just that. If the answer is yes, good for you, if not, go back to step one.
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